A Process Management Perspective on Future ERP System Development in the Financial Service Sector


  • Paul Glowalla University of Cologne
  • Ali Sunyaev University of Cologne


Most organizations use Enterprise Resource Planning (ERP) systems, which provide a platform for integrating processes and data. Even though competitive pressure forces financial service organizations to permanently improve their business processes, there is a lack of research regarding the use of ERP systems within financial services. Focusing on the insurance sector, we are interested in current and potential process management issues with regard to ERP systems. We examine strategic IT trends by conducting semi-structured expert interviews with participants in IT-strategic decision making. We present current trends and identify two main is- sues: the IT-independent management of processes and the need to engage in service-oriented architecture (SOA). From a practitioners’ view, the use of ERP systems has to be considered critically in the insurance sector. Further research on the identified issues has to take into account the sector-specific characteristics.

Author Biographies

Paul Glowalla, University of Cologne

Paul Glowalla is a researcher at the Department of In- formation Systems, University of Cologne, Germany, since he graduated from there with an M.S. in Business Informat- ics in 2010. His research interests are the development and the quality of information systems, and the management of information system projects.

Ali Sunyaev, University of Cologne

Prof. Dr. Ali Sunyaev is an assistant professor at the Department of Information Systems, University of Cologne, Germany. Dr. Sunyaev has (co)-authored several interna- tional journal articles (including articles in leading journals such as Communications of the ACM, ACM Journal of Data and Information Quality, IEEE Computer, International Jour- nal of Medical Informatics and Communications of the AIS). His research interests include design, management and quality of information systems, development of innovative healthcare applications, and management of information systems security.


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How to Cite

Glowalla, P. and Sunyaev, A. 2018. A Process Management Perspective on Future ERP System Development in the Financial Service Sector. AIS Transactions on Enterprise Systems. 1, 1 (Aug. 2018).